Question 1

Can I change my plan later?

Accepted Answer

Yes. You can upgrade, downgrade, or cancel at any time from your account dashboard. Upgrades take effect immediately with prorated charges; downgrades take effect at the end of your current billing cycle.

Question 2

How does organization-level billing work?

Accepted Answer

Billing is managed at the organization level, not per user. When you subscribe to a plan, all members of your organization inherit the plan benefits. You can have multiple billing managers with the "billing" role to manage subscriptions.

Question 3

How does yearly billing work?

Accepted Answer

Yearly plans are billed annually at a discounted rate (save 15-20% compared to monthly). Your subscription renews automatically each year unless cancelled. Add-ons purchased are also billed yearly.

Question 4

What are Credits?

Accepted Answer

Credits are used for Agentic AI test generation and execution. You can purchase additional credits as add-ons with volume-based discounts.

Question 5

What are Parallel Tests?

Accepted Answer

Parallel tests determine how many tests can run simultaneously, speeding up your test suite. You can increase parallel capacity via add-ons.

Question 6

How is storage billed?

Accepted Answer

Each plan includes a storage allowance (e.g. 1 GB on Pro, 5 GB on Scale). If your organization uses more than the included amount, the extra is metered as storage overage at $5.00 per GB per month, billed on the selected period.

Question 7

What happens if I exceed my limits?

Accepted Answer

For Free plans, you'll be prompted to upgrade when you reach limits. For paid plans, you can purchase additional credits or parallel capacity as add-ons. Test execution will pause if you exceed parallel limits until capacity becomes available.

Question 8

How does CI integration work in Mechasm?

Accepted Answer

Continuous Integration (CI) in Mechasm enables you to trigger test runs from external systems like Jenkins, GitHub Actions, or any CI/CD pipeline using a simple API request. Each project gets a secure CI token that can be used to authenticate API calls. You can configure tests to run in queue or parallel mode, allowing flexible integration with your development workflow. This makes it easy to automate testing as part of your build and deployment processes.

Question 9

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express), debit cards, and others supported by Stripe. Enterprise customers can also arrange for invoice-based billing.

Question 10

Do you offer refunds?

Accepted Answer

We offer a 30-day money-back guarantee for annual subscriptions. If you're not satisfied within the first 30 days, contact support for a full refund. Monthly subscriptions are non-refundable but can be cancelled at any time.

Question 11

What support is included with each plan?

Accepted Answer

Free: Community support via Discord. Pro: Email support with 24-48 hour response time. Scale: Priority email support with 12-24 hour response time. Enterprise: Dedicated Success Manager with custom SLAs.

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